Click Support (the “Company”) is committed to protecting the privacy of its customers and visitors to its website. This Privacy Policy explains how the Company collects, uses, and discloses personal information, in compliance with the General Data Protection Regulation (GDPR). 

1. Collection of Personal Information

The Company may collect personal information from customers and website visitors in a variety of ways, including: 

• When customers sign up for our services, we may collect their name, contact information, billing information, and other information necessary to provide our services.
• When customers communicate with us, we may collect their name, contact information, and other information necessary to respond to their inquiries or support requests.
• When visitors browse our website, we may collect information about their visit, such as their IP address, browser type, and operating system.

 

2. Lawful Basis for Processing

The Company processes personal information on the following lawful bases: 

• Consent: When customers have given their consent to the processing of their personal information for one or more specific purposes.
• Contract: When processing is necessary for the performance of a contract with the customer, or to take steps at the request of the customer prior to entering into a contract.
• Legal Obligation: When processing is necessary to comply with a legal obligation.
• Legitimate Interests: When processing is necessary for the legitimate interests pursued by the Company or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the customer.

 

3. Use of Personal Information

The Company may use personal information for the following purposes: 

• To provide and improve our services to customers.
• To respond to customer inquiries and support requests.
• To send newsletters, marketing emails, and other communications related to our services with customer consent.
• To analyze website usage and improve our website and services.
• To comply with legal obligations.

 

4. Disclosure of Personal Information

The Company may disclose personal information to the following parties: 

• Third-party service providers who help us provide our services, such as payment processors, email service providers, and hosting providers, who are GDPR compliant.
• Government authorities or law enforcement officials when we are required to do so by law.
• Business partners or other third parties when we have obtained the customer’s consent to do so.

 

5. International Data Transfers

The Company may transfer personal information to countries outside of the European Economic Area (EEA) when necessary for the provision of our services. In such cases, the Company will ensure that appropriate safeguards are in place to protect personal information in accordance with GDPR requirements. 

 

6. Security of Personal Information

The Company takes reasonable measures to protect personal information from unauthorized access, use, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. 

 

7. Retention of Personal Information

The Company retains personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Personal information may be anonymized or deleted when no longer necessary. 

 

8. Rights of Data Subjects

Customers have the following rights with respect to their personal information: 

• Right of Access: The right to obtain access to their personal information and certain other information about how it is processed.
• Right to Rectification: The right to have inaccurate personal information corrected or completed.
• Right to Erasure: The right to request that their personal information be erased under certain circumstances.
• Right to Restriction of Processing: The right to request that the Company restrict the processing of their personal information under certain circumstances.
• Right to Data Portability: The right to receive a copy of their personal information in a structured, machine-readable format and to transmit that information to another controller, under certain circumstances.
• Right to Object: The right to object to the processing of their personal information under certain circumstances, such as for direct marketing purposes.
• Right to Withdraw Consent: If processing is based on consent, the right to withdraw consent at any time.

Customers may exercise these rights by contacting the Company using the contact information provided below. 

 

9. Cookies and Similar Technologies

The Company may use cookies and similar technologies on its website to enhance user experience and analyze website usage. By using our website, customers consent to the use of these technologies. Customers may control the use of cookies through their browser settings. 

 

10. Changes to this Privacy Policy

The Company may update this Privacy Policy from time to time. The date of the last update will be indicated at the top of this policy. Customers should review this policy periodically for any changes. 

 

11. Contact Information

If customers have any questions or concerns about this Privacy Policy or the Company’s handling of personal information, they may contact us at: 

enquiries@click-support.co.uk 

We will respond to inquiries as soon as possible and in accordance with GDPR requirements.